Shipping

SHIPPING COSTS

Shipping is calculated at checkout depending on the total weight of your order.

Free* standard shipping on orders over $99.00 Australia-wide.

Free* delivery on orders within George Town TAS.

*Large / bulky items will be quoted at time of purchase. This will be noted in the description.

DISPATCH

We aim to dispatch your order within 3 business days, but we may need up to 7 business days in times of high volumes. Orders received over the weekend will be processed on Monday.

You will receive an order confirmation email when you successfully order a product. You will then receive a shipping confirmation email once your order has been dispatched.

Australia Post is currently experiencing network impacts and delivery delays due to Coronavirus.

INTERNATIONAL SHIPPING

We ship Australia wide. Currently we do not ship Internationally.

CONTACTLESS PICKUP

If you are near George Town you can pick up your order free of charge.

NOTE: we are not open to the public and all pickups must be arranged prior. Just contact us at auzvizions@optusnet.com.au to schedule a time.

CHANGE TO ORDER

We will attempt to modify your order after it has been placed. Please contact us immediately at auzvizions@optusnet.com.au to request a change to your order. Unfortunately, depending on the status of your order, there are no guarantee.

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at auzvizions@optusnet.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at auzvizions@optusnet.com.au

Damages and issues

Please inspect your order upon receipt & contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), & personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, & once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, & let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process & post the refund too.